Shipping Policy

Welcome to Wholesale Pallet Store. We are committed to providing fast, reliable, and secure shipping for all wholesale pallet orders. Please review our Shipping Policy before placing an order.

Order Processing

All orders are processed after payment has been successfully received and verified. Most orders are prepared for shipment within 1–5 business days, depending on inventory availability and order size.

Large pallet, truckload, or container orders may require additional processing time. If there is any delay, our customer support team will notify you as soon as possible.

Shipping Destinations

Wholesale Pallet Store proudly ships to customers throughout:

  • United States

  • Canada

  • Europe

  • Australia

  • Africa

  • Asia

  • Middle East

  • South America

  • Many other international destinations

If your country is not listed during checkout, please contact us for shipping assistance.

Shipping Methods

We work with trusted freight carriers and logistics providers to ensure safe delivery of your merchandise.

Shipping methods may include:

  • Freight Shipping

  • Less Than Truckload (LTL)

  • Full Truckload (FTL)

  • Ocean Freight

  • Air Freight (when available)

  • Local Pickup (for eligible orders)

The shipping method selected depends on the size, weight, destination, and type of merchandise ordered.

Shipping Costs

Shipping charges are calculated based on:

  • Delivery location

  • Weight and dimensions

  • Number of pallets ordered

  • Shipping method selected

Shipping costs are displayed during checkout or provided in a custom freight quote before payment.

Delivery Time

Estimated delivery times vary depending on destination.

Typical delivery estimates:

  • United States: 3–10 business days

  • Canada: 5–12 business days

  • International Orders: 7–30 business days

Please note that customs clearance, weather conditions, carrier delays, holidays, or other unforeseen circumstances may affect delivery times.

International Shipping

We proudly serve customers worldwide.

International buyers are responsible for:

  • Import duties

  • Customs fees

  • Taxes

  • Brokerage charges

  • Any local government fees

These charges are not included in our product or shipping prices unless otherwise stated.

Tracking Information

Once your order has shipped, tracking information will be provided whenever available.

Freight shipments may also include carrier contact information so you can monitor your delivery.

Delivery Requirements

Customers are responsible for ensuring:

  • The shipping address is accurate.

  • Someone is available to receive the shipment.

  • The delivery location is accessible for freight trucks.

  • Any required unloading equipment (such as a forklift or loading dock) is available when necessary.

Additional carrier fees resulting from failed delivery attempts, incorrect addresses, storage charges, or re-delivery requests are the customer’s responsibility.

Damaged Shipments

Please inspect your shipment immediately upon delivery.

If your shipment arrives visibly damaged:

  • Note the damage on the carrier’s delivery receipt before signing.

  • Take clear photographs of the shipment and packaging.

  • Contact Wholesale Pallet Store within 48 hours of delivery.

Failure to report shipping damage within this timeframe may affect the ability to file a freight claim.

Lost Shipments

If your shipment appears to be lost during transit, please contact us immediately.

We will work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Wholesale Pallet Store is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

Order Changes

Once an order has entered processing or has been shipped, shipping addresses and order details may no longer be modified.

Please contact us immediately if you need to request changes after placing an order.

Shipping Delays

Although we strive to meet all estimated delivery times, delays may occur due to:

  • Severe weather

  • Natural disasters

  • Customs inspections

  • Carrier delays

  • High seasonal demand

  • Transportation disruptions

  • Events beyond our control

Wholesale Pallet Store is not liable for delays caused by third-party shipping carriers or circumstances outside our control.

Contact Us

If you have any questions regarding shipping, freight quotes, international delivery, or your order status, please contact our customer service team.

Thank you for choosing Wholesale Pallet Store. We appreciate your business and look forward to serving your wholesale and liquidation pallet needs.